Please read these terms and conditions carefully as they govern your general use of the Site and set out the contractual basis upon which we deliver our service to you via this Site. These terms and conditions shall apply regardless of whether or not you register with the Site. If you do not accept these terms, do not use this Site.
When you purchase a product on the Site you will be contracting with Live Learn Ltd, a company registered in England and Wales with company number 8715182 and having its registered office at 21 Market House, Lenten St, Alton, Hampshire, GU34 1HG. Live Learn Ltd is referred to in these terms and conditions as “we”, “us” or “our”.
The service we offer on this Site is only available to persons aged 18 or over. If you are under 18, you must get your parent or guardian to contract with us on your behalf. All minors should discuss these Terms and Conditions with their parent or guardian before attempting to purchase products on this Site.
Provision of Information
Our products and subscriptions are sold in the base currency of Pounds Sterling (GBP). We currently also offer our subscription payment in US Dollars (USD). Our payment providers may provide a conversion to the currency of your current location, but we cannot guarantee that all currencies are offered. Prices are inclusive of VAT. We reserve the right to change the pricing of our products at any time, without prior notice.
Refunds / Money-Back Guarantee
We are so confident that you'll love our courses, we offer a 'no questions asked' 7-day money-back guarantee. Email [email protected] with the details of your purchase, within 7 days, and request a refund. Please note that subscription refunds only apply to the first payment made on a subscription plan, and can only be offered within 7 days of that initial payment being made. Refund requests received 7 days after this initial payment will not be granted. Refunds can only be granted once per product (including subscriptions) per customer.
Discount Codes and Coupons
Discount codes and coupons are only to be used with the intended offer or promotion and cannot be used in conjunction with other offers. Coupons to redeem free courses are valid for 90 days from their date of issue.
We use Stripe as our online payment processor. You may pay for your product using an approved credit or debit card - we currently accept Visa, Mastercard, and American Express. This allows us to process your payment without needing to transfer or store your card information, which allows for greater security.
Stripe has been audited by a PCI-certified auditor and has in turn been certified as a PCI Level 1 service provider, the most stringent level of certification available. You can confirm their certification in Visa's registry of service providers. Stripe is also a participant in the PCI Security Standards Council.
PayPal is available when making payments, and uses their service to process your payment details. We only store enough information to be able to communicate with PayPal about your agreement with us.
Payment will be processed immediately and delivery of your product access shall constitute acceptance by us of your payment.
Availability of Content
We reserve the right to add, withdraw or change any available videos, lessons, and supplementary content without notice.
The contents of the Site and the products are provided without any representations or warranties of any kind, either implied or express, to the fullest extent permitted by applicable laws. In addition, we do not represent or warrant that the Site or its contents will be free of defects, including without limitation viruses or other harmful elements. Nothing in these Terms and Conditions shall operate to limit or exclude our liability for death or personal injury caused by our negligence.
Except as set out in these terms and conditions we do not accept any liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or in relation to the goods and/or services that we provide. We will only be liable for losses that we have not expressly excluded in these terms and conditions up to the value of your order. Please note that we do not accept liability for products that are lost, damaged, or stolen in transit, provided that we correctly despatch such products to the address that you provide when you place an order.
Availability of The Site
We have taken every care in the preparation of this site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.
Information on The Site
The information on the Site has been included for general informational purposes only and we cannot guarantee that any specific information is accurate.
Fair Use of Copyright Works For Educational Purposes
There may be instances where a part of a song is used to illustrate a point for education purposes, for example showing how a certain chord on the guitar is used within the context of a song, which falls under exemptions to copyright as laid out within the Copyright, Designs and Patents Act 1988 (as amended). We will never broadcast an original recording.
Ownership of Materials on The Site
Live Learn Ltd, unless otherwise stated, is the owner of all copyright, database, and all other intellectual property rights in the products, the Site, and its contents. You may not copy, publish, distribute, extract, re-utilize, or otherwise reproduce any products, any part of the Site, or any of its contents in any form(including storing it in any medium) other than as expressly allowed herein or as permitted by UK or local law. You may not use the materials purchased on the site for your own personal financial gain without the required license, obtainable from Live Learn Ltd.
We may provide links to other websites from time to time. These links are provided for your convenience. We:(i) do not endorse or take responsibility for the content of such websites, (ii) are not responsible for the availability of such websites; and (iii) will not be liable in any way for any loss or damage which you may suffer by using such websites. If you decide to access linked websites you do so at your own risk.
Amendment of The Terms
We reserve the right to amend these terms from time to time and any such amendment will be applicable to all persons accessing the Site and all orders placed on the Site once the revised terms have been posted on the site. If any of these terms are found to be invalid or legally unenforceable, the other terms will remain unaffected.
These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English Courts.
If you have any comments or questions about these Terms or the Site please contact us at [email protected].